Order Policy
  • If you are not able to find on our website, the cake that you need, all other orders must use the order forms provided to place new custom orders or speak to our support service on WhatsApp.
  • If you would like to setup a private consultation, please send an email to info@tekabite.com with your order details and all your questions. This service will be by appointment only via a scheduled phone or zoom consult for no charge.
  • You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
  • Checkout: If you place an order on our website that entails custom name, toppers, and banners, you must use the note box provided at checkout to write your information in details. once the order is placed we will give you a call within 24 hours to validate your order. Once the order has been validated you will be sent a receipt for making payments to the email you provided.
  • Order Form: If you use the order forms to place your custom orders, once placed, we will contact you within 24 hours to confirm order details and prices, Once the order is confirmed we will send you an invoice that will entail payment options.
  • We require at least a 7 days notice for the placing of orders. Any orders that falls within 7 days of the delivery day may attract an express service charge.
  • All orders must be paid in full before receiving product unless agreed upon otherwise, and approved by management.
  • A 50% down payment is needed at least 7 days before due date, the rest can be paid on or before delivery.
  • All orders are secured with an invoice or a website order. If a payment is not made within 10 days before needing the cake, we cannot then guarantee we will still have spaces available.
Cancellation Policy
  • Orders cannot be cancelled or refunded in full within 7 Days of the event
  • All cancellation refunds are subjected to a 50% fee: Tek 'A' Bite will retain 50% of the price of the cake to cover costs incurred to initiate your order.
  • You may make any changes that you wish to your order before 7 days prior to the pick up time on your written order form. We cannot guarantee any changes to size, flavors, or design will be available if changes are not made within that time frame. We are always happy to add cupcakes to orders in the event that you may need to serve more guests.
  • Changes maybe made to wedding cake flavors, serving counts, and design until 30 days before your wedding date. At that time, your order must be finalized, no changes to serving count, flavors or design after the 30 day point.
Terms and Conditions
Pick up /delivery Agreement
  • If upon delivery or picking up your cake and the cake is damaged we will offer you refund in store credits not exceeding 50% of original purchase. You will be sent to your email, store credits, to add to your next purchase.
  • If payments were not made in full, the balance must be paid before we hand you your cake. Payments do not have to be reflecting the same time, but as long as it is initiated you are good to go.
Pick up/ Delivery Disclaimer.
  • Once you have received your cake, we are not liable or responsible for it after. Therefore, no refunds will be given in the case of the cake being damaged in your care. We provide  TIPS  on how to travel with and store your cakes. Please be aware that cakes are fragile and break easily, drive and travel carefully and slowly. Always travel with your cake on a flat surface, preferably the floor of the vehicle.
  • Refunds are only available in store credits.
  • No refunds will be given to orders cancelled 2 days before originally needed.
  • All cakes are due prior to pick up/delivery day.
  • 50% non-refundable deposit 10 days or more is needed to initiate and secure order. The rest should be paid a day before pick up/delivery day.
  • An express service charge not limited to JMD$1,500 will be charged on orders placed 5 or less days before needed. This can be waived by management depending on the intricacy of the order.
  • All wedding cake deposits are due 8 weeks before wedding date. Payments should be fully completed at least 3 days before wedding day.